Privacy Policy

1. Introduction

Alovera ("we", "our", "us") is a service operated by AITG Sdn Bhd, a company incorporated in Malaysia (Company No. 202601016521 / 1678618-W). This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit alovera.ai or contact us, in line with the Malaysian Personal Data Protection Act 2010 (PDPA).

2. Data Controller

The data controller for personal data collected through this website is AITG Sdn Bhd. Our details are:

3. Information We Collect

• Information you give us: your name, business or center name, type of business, work email, and any message you send through our contact form or chat widget.
• Chat data: when you use our chat assistant, we may collect the questions you ask and your contact details if you choose to provide them.
• Technical data: IP address, browser type, device information, pages visited and referral source, collected for security and analytics.

4. How We Use Your Information

• To respond to your enquiries and arrange product demos.
• To provide, operate and improve the Alovera service.
• To send service-related communications and, with your consent, marketing updates.
• To comply with legal obligations and protect our rights.

5. Legal Basis and Consent

By submitting a form on this website, you consent to our collection and use of your personal data as described in this Policy. You may withdraw your consent at any time by contacting us at [email protected].

6. Third-Party Disclosure

We do not sell or rent your personal data. We share data only with trusted service providers who help us operate this website, including:

• FormSubmit — processes our contact form submissions.
• AIBot (aibot.com.my) — powers our chat assistant widget.
• Hosting and infrastructure providers — serve and secure this website.

7. Data Retention

We keep personal data only as long as necessary for the purposes described in this Policy or as required by law. Enquiry data is typically retained for 24 months after the last contact, after which it is securely deleted.

8. Cookies and Local Storage

This website does not use tracking cookies by default. Our chat widget stores a small amount of state in your browser's local storage (for example, whether you have seen a message) — you can clear this through your browser settings at any time.

9. Your Rights Under the PDPA

Under the Malaysian PDPA, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Withdraw consent to processing.
• Request deletion of your data, subject to legal requirements.
• Restrict how your data is used.

To exercise any of these rights, email [email protected]. We will respond within 21 days.

10. Data Security

We protect your data using industry-standard safeguards, including TLS encryption in transit, access controls, and regular reviews of our systems. No method of transmission or storage is completely secure, but we work hard to keep your data safe.

11. International Visitors

Alovera serves education businesses worldwide. Your data may be processed in Malaysia and by service providers in other countries. By using this website, you acknowledge this and consent to such processing.

12. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes are subject to the exclusive jurisdiction of the Malaysian courts.

13. Contact Us

Questions about this Policy or your personal data? Contact us at: